Welcome to Suuven!
We’re committed to ensuring that your purchases arrive safely and on time. Please review our Shipping Policy for important information about how we process, ship, and track your orders.
Order Processing
Orders are processed once payment is confirmed. Processing is conducted on business days (Monday through Friday, Eastern Standard Time), excluding the following U.S. holidays:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Shipping Carriers
At Suuven, we partner with trusted carriers such as USPS, DHL, EMS, and local postal services to deliver your items efficiently and securely.
Estimated Delivery Time
Delivery times depend on your location and selected shipping method. While we strive for timely deliveries, please note that all delivery times are estimates and not guaranteed.
For orders within the continental United States, delivery typically takes 4 – 9 business days. Once your order ships, a tracking number will be emailed to you.
Delivery Time & Shipping Fees
| Service | Handling Time | Transit Time | Cost | Fulfillment |
|---|---|---|---|---|
| Standard Delivery | 1 – 3 business days | 3 – 6 business days | $6.99 | Monday – Friday |
- Order Cutoff Time: Orders placed after 05:00 PM (PST) will be processed the next business day.
- Delivery Time Formula: Handling Time + Transit Time
- Tracking Details: A tracking link will be emailed once your order ships. Please check your spam folder if you don’t see it.
Personalized Orders
Customized or personalized items may require extra processing time depending on the complexity of the order. We’ll keep you updated throughout the process.
Order Tracking
After your order confirmation, please allow 1 – 3 business days for processing. You will receive an email with your tracking link once your package is ready.
Note: Tracking updates can take 3 – 7 days to appear in the shipping carrier’s system. If your tracking status remains unavailable, it means the package hasn’t been scanned yet. Contact us if your order is delayed beyond the estimated timeframe.
Shipping Restrictions
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO addresses
- International locations
Incorrect Addresses
Please double-check your shipping information during checkout:
- Incorrect or incomplete addresses may delay delivery.
- Suuven is not responsible for items sent to wrong addresses or returned by the carrier.
- Returned orders may be disposed of by our shipping partners.
- Reshipping fees will apply for returned packages due to incorrect addresses.
- We are not liable for lost, stolen, or damaged items if delivery instructions include forwarding or redirection.
Customer Support
We’re here to help! If you have any questions or need assistance:
- Email: support@suuven.com
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Your satisfaction is our priority. Thank you for choosing Suuven!