At Suuven, we stand behind the quality of our products and want you to shop with confidence. If something isn’t right with your order, we’re here to make it right.

Order Changes & Cancellations

We kindly ask customers to review their order carefully before checkout — especially size, color, and quantity.

  • Cancellations: You may cancel your order within 24 hours of purchase.
    A 10% cancellation fee will apply.
    If your order has already been processed or shipped, we cannot guarantee cancellation.

To request a cancellation, email us at support@suuven.com with your order number.

Exchanges

We do not currently offer direct exchanges for incorrect selections (e.g., wrong size or color).
You may cancel within 24 hours and place a new order.
Need help choosing the right fit? Our support team is happy to guide you!

Returns & Refunds

We accept return requests within 120 days of delivery.
Beyond this window, all sales are final.

Returns are accepted if:

  • The item arrives damaged or defective
  • You receive the wrong product
  • The item significantly differs from the description

We do not accept returns for:

  • Used, washed, or altered items
  • Minor cosmetic flaws (e.g., loose threads)
  • Items missing original tags or packaging
  • Damage not caused by Suuven

How to Request a Refund

Please email support@suuven.com with the following:

  • Order number
  • Photos or videos of the issue
  • Proof of purchase
  • Shipping receipt (if applicable)

We’ll respond within a business days with return instructions.
Important: Do not return any item without prior approval.

Refund Processing

Once we receive and inspect your return, refunds are issued withina 7 days.
You’ll receive an email confirmation once the refund has been processed.
Refunds include original shipping charges.

If your refund hasn’t appeared within 10 – 15 business days, please contact your payment provider.

Important Notes

  • Return window: 120 days from delivery
  • Customers are responsible for return shipping costs
  • Suuven is not responsible for loss or damage during return transit

Questions or concerns?

We’re here to help!

Thank you for shopping with Suuven — we truly appreciate your trust.